Refund and Returns Policy
Refund, Return, and Exchange Policy
- Making a purchase indicates that you have acknowledged, understood, and agree to adhere to the following terms and conditions. We are committed to making your shopping experience as enjoyable and fuss-free as possible! Please review the terms below before making a purchase.
Refund Policy
- Refunds are applicable only if the item received is damaged, defective, or incorrect.
- Refunds will be processed to the original method of payment within 7-10 business days after approval. Shipping charges, if any, are non-refundable. Sale, discounted, or coupon-purchased items are non-refundable.
Exchange Policy
- Eligibility Items eligible for exchange include size replacements or defective products.
- Exchanges are accepted only if the product is unused, unwashed, unworn, and in its original condition with all tags and packaging intact.
- Custom or Made-to-Order items are non-exchangeable.
- Sale, discounted, coupon, or gift voucher purchases are non-exchangeable.
- Accessories are non-exchangeable.
- International orders are eligible for size exchanges with additional courier charges.
Process
- For size exchanges, contact us via WhatsApp at +91 7483278161 within 24 hours of delivery.
- Provide order details, reasons for exchange, and supporting images (if applicable).
- Once approved, you will receive instructions for returning the item.
- Customers are responsible for return shipping charges. Items must be returned via traceable mail.
Important Notes
- Exchanges are allowed once per order.
- The cost of return shipping (to and fro) must be borne by the customer.
- Store credit equal to the exchanged product’s value, minus shipping costs, will be issued if the desired size is unavailable. This credit will be valid for 20 days.
Cancellation Policy
- Order Cancellations
- Orders can be canceled within 24 hours of placement by contacting us via WhatsApp or email.
- Cash-on-Delivery orders must be canceled strictly within 24 hours.
- Prepaid orders will be issued store credit upon cancellation.
Important Notes
- Customers are encouraged to inform us as early as possible to avoid dispatch and save courier costs.
- Studionile reserves the right to make final decisions regarding cancellations.
Additional Guidelines
- Store Credit
- When desired sizes are unavailable, a credit note will be emailed with a validity of 90 days.
- Credit notes must be used in a single transaction.
Why Exchanges May Be Denied
- Exchanges are not accepted if customers dislike the material or color. Customers are advised to review product descriptions and images carefully before purchasing.
- Slight color differences due to screen resolution or lighting will not be eligible for exchange.
- Products that have been washed, worn, or damaged by the customer are ineligible for exchange.
- Exchange/Return is not accepted for sale, discounted, coupon-purchased, or accessory items.
Courier Responsibility
- Customers are responsible for ensuring returned items are securely packed and tracked. Items lost in transit will not be eligible for exchange or refund.
Exchange Address
- For returns or exchanges, the product must be sent to the following address:
[Insert Address Here] - For any further assistance, please reach out to us at +91 7483278161. We’re here to help!